Shipping policy
Shipping Policy
Thank you for supporting my small business! Every order is prepared with care, and I strive to ensure a smooth and transparent shipping process. Please read the details below before placing your order:
Processing Time
Because many of our items are handmade and/or customized, please allow 5–10 business days for processing before your order ships. Processing time may vary depending on order volume, product type, or design complexity.
If you need your order sooner, please contact us before purchasing to see if a rush option is available.
Shipping Rates & Delivery Estimates
Shipping rates are automatically calculated at checkout based on the weight and destination of your order.
Estimated delivery times (after processing):
-
Domestic (India): 3–7 business days
-
International: 7–21 business days (varies by location)
These are estimates and delivery times may be delayed due to postal service issues or circumstances beyond our control.
Tracking Information
You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow up to 48 hours for the tracking information to update.
Customs, Duties & International Orders
For international orders, buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Lost, Stolen, or Delayed Packages
Once your package is with the carrier, we are not responsible for lost, stolen, or delayed packages. If your tracking shows "delivered" but you haven't received your item, please check with your local post office or neighbors.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed, the buyer will be responsible for any re-shipping fees.
Delays
Unforeseen delays (such as weather, customs, or postal strikes) may affect delivery times. These circumstances are beyond our control, but we will do our best to help you track your order.
Returns & Exchanges
Due to the custom nature of our products, all sales are final. We do not accept returns, refunds, or exchanges unless your item arrives damaged or defective.
If there is an issue, please contact us within 3 days of delivery with photos of the damaged item and packaging.
Questions?
If you have any questions about shipping or your order status, feel free to reach out via our contact form or email:
Email: christinescoffeethoughts@gmail.com
Thank you again for supporting a small business!