Terms of service

Terms of Service

Effective Date: 25/7/2025

Welcome to cc.thoughts! These Terms of Service govern your use of our website and your purchase of our products. By placing an order or using our services, you agree to be bound by these Terms.

1. Products & Custom Orders

Many of our items are handmade and/or personalized. Because of this:

  • Orders cannot be cancelled, refunded, or changed once production has started.

  • Please double-check all personalization details (names, spellings, colors, etc.) before placing your order.

  • Any design mockups or proofs sent for approval must be confirmed within 48 hours to avoid delays.

2. Processing & Shipping

  • Processing time is typically 5–10 business days, not including shipping.

  • Shipping estimates are provided at checkout but are not guaranteed. Delays may occur due to postal issues, weather, customs, or other factors beyond our control.

  • We are not responsible for lost, stolen, or delayed packages once handed to the carrier.

For full details, please review our Shipping Policy.

3. Returns & Exchanges

  • All sales are final. We do not accept returns, exchanges, or cancellations for any reason, including on stationery and ready-made items.

  • If an item arrives damaged or incorrect due to our mistake, please contact us within 3 days of delivery with clear photos of the item and packaging so we can review and resolve the issue.

  • Proof (photo or video) may be required before a replacement or other solution is offered.

4. Intellectual Property

  • All designs, artwork, product images, and website content are the property of cc.thoughts and may not be copied, reproduced, or resold without prior written permission.

  • Custom artwork created for clients remains the intellectual property of cc.thoughts unless explicitly agreed otherwise in writing.

5. User Content & Conduct

By using our services, you agree:

  • Not to submit any content that infringes on copyrights, trademarks, or other rights of third parties.

  • To provide accurate information and timely responses for any custom order approvals or clarifications.

6. Social Media & Promotion

We love sharing the creative process! We may showcase your order (without personal information) on our website or social media platforms.
If you prefer your product not to be shared, please let us know at the time of ordering.

7. Policy Updates

We may update these Terms of Service from time to time. Updates will be posted on this page, and continued use of our services constitutes acceptance of the new Terms.

Questions?
For any questions about these Terms or our products, please contact us:
Email: christinescoffeethoughts@gmail.com